Shipping policy

Shipping Policy

Processing & Production Time All Lady Luna items are made to order. Please allow 2–4 business days for your order to be produced and prepared for shipment. During peak seasons or holidays, production may take up to 4 business days.

Shipping Locations We currently ship to the United States and Canada. Please note that orders shipping outside of the continental US (including Hawaii, Alaska, and Canada) may incur additional shipping fees.

Shipping Timeframes Once your order has shipped, delivery times vary by carrier and destination. Please allow additional time for unforeseen delays due to carrier issues, weather, holidays, or incorrect/incomplete shipping address information. We are not responsible for shipping delays or lost packages caused by the shipping carrier.

Tracking Once your order ships, you will receive a tracking number via email. Please allow 1–3 business days for the carrier to activate and update your tracking information. If you have not received your tracking number within 3 business days of shipment, please contact us at laticia@ladyluna.store with your name, email, and order number.

Shipping Issues For any shipping-related issues, please contact us at laticia@ladyluna.store and we will do our best to resolve them as quickly as possible.