Refund policy

Return & Refund Policy

At Lady Luna, LLC, every item is made to order just for you. Because of this, we are unable to accept returns or exchanges for sizing issues, change of mind, or buyer's remorse.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We do accept returns or offer replacements in the following cases:

• Your item arrives damaged or defective
• You received the wrong item or size due to our error

If any of the above applies, please contact us within 7 days of delivery at laticia@ladyluna.store with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you.

Exceptions:

Unfortunately, we cannot accept returns on sale items or gift cards.

All claims must be submitted within 7 days of delivery.

Please note:

• All sales are final for correctly fulfilled orders
• We do not accept returns on items that have been worn, washed, or altered
• Refunds are issued to the original payment method within 5–10 business days of approval

For any questions, please reach out to us at laticia@ladyluna.store.